Files & streaming

How to Send Updated Files to Specific Customers

If you’ve uploaded a new version of a digital file and want to deliver it to only selected customers who previously purchased, follow the steps below:

1. Open the order

  • In your Shopify Admin, go to Apps → ABC Digital Downloads → Orders
  • Click the specific order number you wish to update.

Orders list in the ABC Digital Downloads app with an order number selected to open it

2. Click on “Manually connect files”

  • On the order detail screen click the “Manually connect files” button.

Order detail screen with the Manually connect files button highlighted

3. Attach the updated file(s)

  • A file selection interface appears: pick the new version of the file (or files) you want the customer to receive.
  • You can either click on “select file” to upload a file currently uploaded to ABC or click on “Upload Files” to upload a file from your computer.

File selection panel for attaching the updated file, with options to select an existing file or upload from your computer

4. Send the updated download email

  • After connecting the new file, click the “Send updated download email” button.
  • This triggers an email to the customer, containing a refreshed download link pointing to the updated file version.

Order detail screen with the Send updated download email button after connecting the new file

Additional Tips

  • Filename versioning : When you upload the updated file, include a version marker (for example ProductName_v2.pdf or ProductName_2025-11-22.zip), so the customer knows it’s the latest version.
  • Email content : Customize your email template for “New file(s) added to order” messages to clearly explain what changed (e.g., “Hi Jane — we’ve enhanced your file for better quality. Please click below to download the new version.”). For more information on this, click here.